Director of HR & Employee Experience

ABConsulting BK NYC • Brooklyn, NY

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About The Position

The Director of HR & Employee Experience is responsible for creating an exceptional employee journey and fostering a culture of hospitality, engagement, recognition, and development. The role oversees core HR functions supporting a growing, multi-site organization and partners with managers and executive leadership to develop high-performing teams and align people strategy with business goals.

Requirements

• At least 5 years of leadership experience in Employee Experience, People & Culture, Hospitality, or Human Resources.
• Proven experience creating employee engagement, recognition, training, or culture-building programs.
• Experience leading teams in a multi-site environment.
• Strong leadership, coaching, and relationship-building skills.
• Solid understanding of employee relations, HR compliance, payroll oversight, benefits, and performance management.
• Passion for creating an exceptional employee experience that translates into outstanding client service.

Nice To Haves

• Background in hospitality, luxury service, facilities services, property management, or another customer-focused industry is strongly preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Design and lead employee engagement, recognition, and culture initiatives.
• Build an onboarding experience that prepares employees for success from day one.
• Develop training and leadership programs that promote professionalism, accountability, and exceptional customer service.
• Coach and develop managers and support them in retaining high-performing teams.
• Create programs to strengthen employee satisfaction, retention, and the overall employee experience.
• Foster a culture centered on hospitality, teamwork, service, and continuous improvement.
• Oversee the employee lifecycle, including recruiting, onboarding, performance management, and offboarding.
• Lead employee relations, HR compliance, benefits administration, payroll coordination, and policy implementation.
• Build scalable people processes, systems, and reporting to support company growth.
• Partner with executive leadership to align people strategy with business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed