Employee Experience HR Associate

University of Utah Health • Salt Lake City, UT

2d

About The Position

The Employee Experience Associate (EEA) is often the first point of contact in HR for University of Utah Health Hospitals and Clinics team members. As part of a centralized shared services team within the Hospitals and Clinics Human Resources department, the EEA provides customer service and handles HR-related requests and inquiries from staff across the health system. The role processes updates and changes to employee records in accordance with established procedures and requirements, and responds to inquiries from people outside the organization, including employment verification requests and recruiting candidates. The EEA handles first-tier inquiries and refers more complex matters to the Employee Experience Associate II, a manager, or other HR staff. The position requires knowledge of processes across HR areas.

University of Utah Health is a patient-focused organization committed to improving health and well-being through patient care, research, and education. Its five hospitals and eleven clinics provide comprehensive services and are recognized for academic research, quality standards, and patient experience.

Requirements

• Associate degree in human resources, business, or a related field, or equivalency.
• Ability to communicate effectively orally and in writing.
• Attention to detail to provide prompt and accurate information.
• Ability to work with limited supervision in a fast-paced environment.
• Ability to assess and prioritize competing requests or needs.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• PeopleSoft, Kronos, or ICIMS experience.

Responsibilities

• Serve as the initial HR contact for day-to-day inquiries by phone and email and transactional functions across HR areas, including benefits, compensation, leave administration, and employee relations/compliance.
• Respond to inbound requests and questions in a timely manner and escalate complex issues to the Employee Experience Associate II, manager, and/or direct HR business partner.
• Collaborate with Employee Experience team members to share knowledge, provide training, and arrange coverage as needed within the shared services model.
• Coordinate, document, and complete steps for HR-related tasks, including court orders, employment verification, Department of Workforce Services requests, and benefits document processing.
• Coordinate with Talent Acquisition on new-hire data processing and onboarding needs, and assist with in-person I-9 processes.
• Collaborate on projects as needed.
• Handle sensitive and confidential information according to department standards.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree