Employee Experience HR Associate II

University of Utah Health•Salt Lake City, UT

About The Position

The Employee Experience HR Associate II (EEA II) is part of a centralized shared services team within University of Utah Health Hospitals and Clinics Human Resources. The role provides customer service and administrative support to staff across the health system, resolving HR-related requests and inquiries and processing complex employee-record updates or changes according to established procedures and requirements. The EEA II handles more complex inquiries and processes, referring matters to a direct manager or other HR staff when appropriate, and brings advanced knowledge of Hospitals and Clinics HR processes. The role works with internal teams and external parties, including Talent Acquisition, the Work Wellness Center, benefit carriers, and recruiting candidates. Responsibilities include coordinating onboarding, supporting and completing benefits processes, assisting with leave-of-absence documentation, and working with leaders on ePAF requests. University of Utah Health is a patient-focused organization committed to improving health and well-being through patient care, research, and education, with a culture emphasizing collaboration, excellence, leadership, respect, and integrity.

Requirements

Associate's degree in human resources, business, or a related field, or equivalent.
Two years of customer service, human resource, or business administration experience.
Ability to communicate effectively orally and in writing.
Attention to detail to provide prompt and accurate information.
Ability to work with limited supervision in a fast-paced environment.
Ability to assess and prioritize competing requests or needs.
Strong skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Continued learning and understanding of human resource procedures, practices, policies, and laws.
Ability to meet the stated physical and work-condition requirements with or without an accommodation.

Nice To Haves

PeopleSoft experience.
Kronos experience.
ICIMS experience.

Responsibilities

Apply expertise in all Employee Experience Associate essential functions, expectations, and responsibilities.
Coordinate onboarding requirements with Talent Acquisition and the Work Wellness Center to ensure requirements are met.
Produce the New Employee Orientation roster on the agreed-upon schedule to support cross-functional teams.
Support benefit enrollment, including eligibility, enrollment in eligible programs, online enrollment assistance, document processing, and data transfers to external carriers.
Coordinate benefits billing for team members in unpaid but benefitted status.
Complete advanced benefits processes, including tuition reduction, W-2 requests for terminated and unpaid team members, bridge-in-service requests, EOI documentation, urgent benefit enrollment or updates with vendors and carriers, PTO donations, and URS forms.
Support leave-of-absence application and documentation processes.
Work with leaders to complete ePAF requests.
Resolve HR-related staff requests and inquiries, including complex inquiries and processes, and refer matters to a manager or other HR staff when appropriate.
Handle inquiries from people outside the staff, including employment verifications and recruiting candidates, when the EEA cannot complete them.