Director, Digital Employee Experience

kate spade new york•New York, NY

5d•$180,000 - $200,000•Onsite

About The Position

Tapestry is seeking a strategic, people-centered product leader to own the digital employee experience across its global corporate offices. The role is accountable for the employee experience strategy, roadmap, measurable outcomes, and prioritization decisions grounded in employee needs and business impact, as well as delivering tangible improvements to how employees work. It sits at the intersection of technology, culture, and communications and represents the employee perspective within the technology organization. The Director defines what a good digital experience looks like for a diverse global workforce, builds the roadmap to achieve it, and influences outcomes in a complex, multi-stakeholder environment. The role partners with Workplace Technology and platform owners responsible for architecture, engineering, operations, and security, and serves as experience owner for employee-facing platforms such as the intranet, M365/Teams, and self-service portals. The position is based in New York and reports to the VP, Digital Strategy & Technology. The base pay range is $180,000–$200,000. Tapestry describes itself as a global house of brands, including Coach and Kate Spade New York, and emphasizes inclusion, innovation, and employee voice.

Requirements

10+ years of experience in technology, product management, digital workplace, or employee experience.
Track record of owning roadmaps and shipping measurable improvements.
Strong understanding of modern workplace and AI technologies, including knowledge management, intelligent search, virtual assistants, and AI-assisted service delivery.
Demonstrated instinct for engaging directly with employees and understanding how work context and geography shape their needs.
Proven ability to influence senior stakeholders without authority and work resourcefully and independently in a matrixed environment.
Strong analytical and storytelling skills, with the ability to translate complex topics into clear narratives for different audiences.
Bachelor’s degree required.

Nice To Haves

Experience in retail, consumer, or large multi-site enterprises.
Experience working in or alongside HR.

Responsibilities

Define the digital employee experience vision and strategy and maintain a prioritized roadmap in partnership with Workplace Technology and platform owners.
Stay close to employees through feedback loops, store visits, observational research, and frontline partnerships; incorporate regional and market-level context into roadmap decisions.
Validate problems, define outcomes, prioritize work, and ship solutions that produce measurable improvements.
Champion the employee experience in investment discussions, explaining trade-offs and making evidence-based cases for investment.
Own the experience across global employee-facing platforms, including the intranet, M365/Teams, and self-service portals, and drive improvements with the teams operating them.
Advocate for usability and evaluate platform decisions based on their impact on employees.
Identify and pilot workplace technologies such as AI-powered tools, intelligent search, and mobile-first solutions, using clear problems, hypotheses, and success criteria.
Own a framework for measuring experience effectiveness using platform analytics and direct employee input.
Use measurement and employee feedback to prioritize the roadmap and identify where global patterns may conceal local realities.
Build relationships across Technology, HR, Internal Communications, Product Management, and Store Operations, influencing outcomes without direct authority.
Collaborate with HR on employee lifecycle moments and with Internal Communications on change management for technology transitions.
Represent the employee perspective in governance forums, architecture reviews, and investment discussions.
Partner on adoption strategies that emphasize training, accessibility, and inclusivity.
Establish governance for content publishing and knowledge management.