Digital Employee Experience (DEX) Specialist
About The Position
CACI is seeking an experienced End User Monitoring Operations Center (EUMOC) Specialist specializing in Riverbed Aternity to support the Department of the Air Force's Enterprise Information Technology as a Service (EITaaS) program. The program delivers enterprise IT services across more than 187 Air Force bases worldwide through proactive digital experience monitoring, enterprise service desk integration, and unified endpoint management. Working from the EITaaS EUMOC watch floor, the specialist serves as an early-warning diagnostic authority for enterprise digital experience. The role proactively monitors, analyzes, and optimizes end-user performance metrics across thousands of endpoints and core mission applications.
Requirements
- 15 or more years of relevant experience; a bachelor's degree in an applicable field may substitute for five years of experience.
- Ability to obtain a Secret clearance.
- At least three documented years of experience deploying, configuring, and maintaining real-time Digital Employee Experience (DEX) monitoring solutions.
- Ability to deploy agents in a Windows environment, including Virtual Desktop Infrastructure.
- Ability to create intuitive, visually appealing digital interfaces and dashboards highlighting performance and abnormalities.
- Ability to capture and analyze employee engagement data and identify areas for continuous improvement.
- Ability to establish, digest, and assess employee satisfaction surveys.
- Familiarity with workplace software, collaboration tools, and digital platforms.
- Fundamental knowledge of the Software as a Service (SaaS) concept.
- Experience working in a NOC/SOC or similar mission-critical or emergency response environment.
- Excellent problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills, including experience creating Standard Operating Procedures (SOPs).
- Proficiency using E-ITSM platforms.
Nice To Haves
- ServiceNow experience.
- Network+ certification.
- ITIL Foundations certification.
- CCENT certification.
- Security+ certification.
Responsibilities
- Continuously monitor enterprise endpoint health, application performance, and user experience metrics using Riverbed Aternity.
- Detect, investigate, and triage performance anomalies or outages affecting end users before they escalate into critical incidents.
- Design and maintain customized Aternity dashboards and reports that provide leadership with actionable insights on device health and software performance.
- Analyze device crashes, boot delays, and application hangs to identify root causes and recommend remediation steps.
- Work with Enablement Service Teams and Desktop Support owners to resolve complex, cross-domain performance issues.
- Assist with administration, configuration, and agent deployment of the Riverbed Aternity platform across the enterprise environment.
- Support other EUMOC roles and responsibilities as needed.
Benefits
- Flexible time off benefit.
- Learning and development opportunities and robust learning resources.
- Healthcare benefits.
- Wellness benefits.
- Financial and retirement benefits.
- Family support benefits.
- Continuing education benefits.
- Time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
