Employee Experience Specialist

Retensa • New York, NY

1d • Remote

About The Position

Retensa is a global employee-retention and talent-management organization that combines organizational science, online technology, and corporate culture to help employers reduce turnover and retain talent. As an Employee Experience Specialist on the Talent Management Consulting team, you will conduct live, phone-based interviews with employees at organizations worldwide. Interviews focus on employees who are leaving (Exit Interviews), joining (New Hire interviews), or currently working at an organization (Stay Interviews). You will listen carefully, capture employee insights, and identify frustrations, motivations, interests, and organizational trends to help determine why employees join, stay, and leave.

The position begins immediately, and work is ongoing and consistent. The role requires regular availability during the week, with flexibility in the hours of the day. It is remote and scheduled for 20–40 hours per week across 3–4 days. Compensation is US$250–$350 per month.

Requirements

• Must be bilingual in Spanish and English.
• Strong interest in Human Resources, organizational development/HR, or psychology.
• Typing speed of at least 50 words per minute.
• Access to a stable, strong internet connection.
• Excellent written English.
• Clear and comfortable verbal communication.
• Regular availability during the week.

Nice To Haves

• Natural curiosity.
• Enthusiasm for talking with people.
• Customer-service orientation.
• Strong organizational skills.
• Motivational and collaborative mindset.

Responsibilities

• Conduct live, phone-based Exit, New Hire, and Stay interviews with employees at companies around the world.
• Capture employee insights and identify their frustrations, motivations, and interests.
• Help uncover why employees join, stay with, and leave their organizations.
• Identify employee observations and organizational trends.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed