Employee Experience Consultant

City of Richmond • Richmond, VA

3d

About The Position

The Employee Experience Consultant is a key contributor within the Human Resources Department, responsible for supporting the design, implementation, and continuous improvement of employee experience initiatives across the organization. This role partners closely with the Employee Experience Manager to enhance engagement, strengthen organizational culture, and deliver programs that positively impact the employee lifecycle from onboarding through offboarding. The Employee Experience Consultant plays a hands-on role in executing programs related to employee engagement, performance management, onboarding, offboarding, and recognition. This position requires a strong balance of strategic thinking and operational execution, with a focus on delivering high-quality, people-centered solutions that align with the City’s mission, values, and service delivery goals.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Public Administration, or a related field
• Two (2) to four (4) years of experience in human resources, employee engagement, organizational development, or a related field
• Experience supporting programs related to employee engagement, onboarding, performance management, or culture initiatives
• Strong understanding of employee experience principles and employee lifecycle practices
• Ability to translate data into actionable insights and recommendations
• Excellent communication and interpersonal skills with the ability to build relationships across all levels of the organization
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Ability to work both independently and collaboratively in a fast-paced environment
• High level of professionalism, discretion, and customer service orientation

Nice To Haves

• Experience in public sector or large, complex organizations
• Experience supporting employee surveys, engagement strategies, or culture transformation initiatives
• Familiarity with performance management systems and employee lifecycle programs
• Strong analytical skills with experience interpreting workforce data and trends
• Experience coordinating programs, events, or organizational initiatives

Responsibilities

• Support the development and execution of employee engagement strategies and initiatives that promote a positive and inclusive workplace culture
• Assist in the administration and analysis of employee surveys; identify trends and provide actionable recommendations
• Coordinate and support employee engagement events, programs, and initiatives across departments
• Partner with leadership and HR teams to enhance employee satisfaction and retention
• Assist in the design, implementation, and continuous improvement of onboarding programs to ensure a seamless and engaging new hire experience
• Coordinate new hire orientation and onboarding logistics
• Support offboarding processes, including exit interviews and data collection
• Analyze onboarding and exit data to identify opportunities for improvement
• Support the implementation and administration of a modern performance management system and evaluation process
• Assist in developing tools, resources, and training materials for managers and employees
• Provide guidance to departments on performance processes, timelines, and expectations
• Monitor completion rates and ensure compliance with performance evaluation cycles
• Support the design and administration of employee recognition programs that reinforce organizational values and behaviors
• Assist in developing creative and meaningful ways to recognize employee contributions
• Ensure programs are equitable, inclusive, and aligned with organizational culture goals
• Collect, analyze, and report on employee experience metrics (engagement, onboarding effectiveness, turnover insights, etc.)
• Develop dashboards and reports to inform leadership decision-making
• Identify trends and recommend process improvements and program enhancements
• Partner with HR Business Partners, Training & Development, and other HR divisions to align employee experience initiatives
• Support cross-functional HR projects that enhance organizational effectiveness
• Assist the Employee Experience Manager with special projects and strategic initiatives

Benefits

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level