DIGITAL COMMUNICATIONS SPECIALIST
About The Position
Messerli Kramer, a trusted Twin Cities law firm since 1965, is seeking a full-time, in-person Digital Communications Specialist for its Plymouth, Minnesota office. The role handles consumer-facing email communications to support recovery of outstanding client-account debts by creating a positive consumer experience and, in many cases, negotiating to resolve debt quickly and responsibly. The Collection Division is based in Plymouth and practices in nine states, with nearly 290 employees. The firm describes itself as a stable, long-term employer with a people-first approach centered on treating consumers with respect and dignity, finding realistic solutions, and achieving successful outcomes for clients. The position operates in a professional office setting and routinely uses standard office equipment. Applicants must pass a criminal background check and drug screening before beginning employment. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions and meet job requirements. Starting wage is $19 per hour.
Requirements
- High school diploma or GED.
- Excellent communication and people skills.
- Organized, self-motivated, and goal-oriented.
- Ability to manage stressful situations while maintaining composure.
- Ability to be confident and engaging while remaining polite and compassionate.
- Attention to detail and ability to reason and think quickly when negotiating.
- Attention to detail in tracking email to ensure each incoming email receives a response.
- Strong working knowledge of Microsoft Office, specifically Outlook and Excel.
- Pass a criminal background check and drug screening before commencing employment.
Nice To Haves
- One to two years of collections, call center (telemarketing or customer service), sales, retail, or other related experience is preferred but not required.
Responsibilities
- Communicate with consumers and third parties by email.
- Observe client-specific restrictions when communicating with consumers and third parties.
- Negotiate debt repayment according to firm and client standards.
- Maintain a professional demeanor and support a positive consumer experience in all interactions.
- Accurately enter data into outbound emails and establish a tracking system to ensure all emails receive responses within client standards.
- Review consumer files while maintaining confidentiality.
Benefits
- Medical, dental, and vision insurance.
- HSA and FSA accounts.
- 401(k) with a 4% company contribution after one year of service.
- Paid time off: 17 days per year.
- Seven paid holidays per year plus one floating holiday.
- Company-paid life insurance.
- Employee Assistance Program.
- Free parking.
- Onsite restaurant.
- Onsite free gym.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
