DIG on Bleecker: Dining Room Experience Manager

The Dining Room Experience Manager at DIG is responsible for providing exceptional customer service and creating a welcoming and enjoyable dining experience for guests. They will lead the front-of-house team in delivering excellent hospitality, driving sales, and maintaining a clean and organized dining room. The manager will also be responsible for training and coaching staff, ensuring compliance with health and safety standards, and participating in special events and marketing initiatives. This role requires strong communication skills, attention to detail, and a passion for creating connections within the restaurant's community.

• Be the face of hospitality for the restaurant and lead by example with generous hospitality for your team, locals, regulars, and first timers.
• Lead the front of the house team towards hospitality excellence by communicating constantly and supporting and coaching the front-of-the-house staff in stellar service. You will support in building, maintaining, and constantly improving the culture of the restaurant to be customer obsessed.
• Drive FOH service including greeting guests, running food to tables, conducting multiple table checks, monitoring guest flow etc.
• Drive increased sales through at-register interactions and table-side interactions- Upselling is the name of the game.
• Maintain comprehensive knowledge of the restaurant’s menu, its products and their source, and the details of the restaurant and neighborhood.
• Ensure the dining room is ready for service by performing pre-opening quality checks (dining room, service station checks, interior and exterior maintenance).
• Be ultimately responsible for maintaining a clean and spotless dining room (inclusive of bar counters and any outdoor dining areas).
• Ensure that any guest-facing service stations are appropriately stocked and organized at all times (e.g. Pastry case, Beverage cooler, coffee station, bus station etc.).
• Ensure that table settings are up to standard / specification as determined by restaurant leadership.
• Build on existing service standards documents and checklists to ensure the rest of the team has the information relevant to carry out their roles.
• Thrive in the heat of service being able to multitask and prioritize between multiple roles and responsibilities.
• Participate in special events, marketing, training, etc to further push DIG on Bleecker to be a known community hub.
• Achieve and maintain Department of Health Standards, holding your fellow teammates accountable and role-modeling cleanliness and organization throughout your station and the restaurant.

• 1+ year in a previous FOH, concierge or unique guest facing role
• Ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds)
• Ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours
• Customer obsessed
• A team champion
• Creative problem solving skills
• Highly organized and detail-oriented
• Excellent communication skills
• Tech savvy and ability to learn technological platforms
• Flexible schedule, especially throughout the first six months of the opening
• Desire for professional improvement and learning
• Ability to build strong ties in the restaurant's community

• Hourly pay of $18 - $23 depending on experience
• Tips and additional earnings of $3-$4 per hour from tip pool
• Opportunities for growth in a team environment
• Paid time off
• Thanksgiving, Christmas, and other holidays off
• Flexible scheduling with part-time and full-time hours
• Optional 4-day work week schedule with full-time hours
• Complimentary DIG lunch every day
• Commuter benefits
• Free Dig for all employees
• Culturally inclusive team
• Equal opportunity employer
• Physical accommodations for job requirements
• Additional job-related duties assigned by supervisor
• Varying schedules to reflect business needs, including overtime, weekends, and holidays
• At-will employment relationship
• Compliance with Dig Inn policies and regulations