DIG on 4th: Dining Room Experience Manager

The Dining Room Experience Manager is responsible for providing exceptional customer service and creating a welcoming and enjoyable dining experience for guests. They will lead the front-of-house team in delivering hospitality excellence, driving increased sales through upselling, and maintaining a clean and organized dining room. The manager will also be responsible for ensuring that service stations are stocked and organized, maintaining table settings, and upholding Department of Health standards. The ideal candidate is customer-obsessed, a team player, highly organized, and has excellent communication skills. They should also have a flexible schedule and a desire for professional growth.

• Be the face of hospitality for the restaurant and lead by example with generous hospitality for your team, locals, regulars, and first timers.
• Lead the front of the house team towards hospitality excellence by communicating constantly and supporting and coaching the front-of-the-house staff in stellar service. You will support in building, maintaining, and constantly improving the culture of the restaurant to be customer obsessed.
• Drive FOH service including greeting guests, running food to tables, conducting multiple table checks, monitoring guest flow etc.
• Drive increased sales through at-register interactions and table-side interactions- Upselling is the name of the game.
• Maintain comprehensive knowledge of the restaurant’s menu, its products and their source, and the details of the restaurant and neighborhood.
• Ensure the dining room is ready for service by performing pre-opening quality checks (dining room, service station checks, interior and exterior maintenance).
• Be ultimately responsible for maintaining a clean and spotless dining room (inclusive of bar counters and any outdoor dining areas).
• Ensure that any guest-facing service stations are appropriately stocked and organized at all times (e.g. Pastry case, Beverage cooler, coffee station, bus station etc.).
• Ensure that table settings are up to standard / specification as determined by restaurant leadership.
• Build on existing service standards documents and checklists to ensure the rest of the team has the information relevant to carry out their roles.
• Thrive in the heat of service being able to multitask and prioritize between multiple roles and responsibilities.
• Participate in special events, marketing, training, etc to further push DIG on 4th to be a known community hub.
• Achieve and maintain Department of Health Standards, holding your fellow teammates accountable and role-modeling cleanliness and organization throughout your station and the restaurant.

• 1+ year experience in a previous FOH, concierge, or unique guest-facing role
• Customer obsessed
• A team champion
• Creative problem solver
• Highly organized
• Excellent communication skills
• Tech-savvy
• Detail-oriented and clean
• Flexible schedule
• Eager to grow and learn
• Ability to perform physical requirements of the position (lifting up to 25 pounds, occasionally up to 50 pounds)
• Ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours
• Opportunities for growth in a team environment
• Paid time off
• Flexible scheduling options (part-time and full-time hours)
• Complimentary DIG lunch everyday
• Commuter benefits

• Hourly pay range of $18 - $23 depending on experience
• Tips and additional benefits
• Opportunities for growth in a team environment
• Paid time off
• Thanksgiving, Christmas, and other holidays off
• Flexible scheduling for part-time and full-time hours
• Optional 4-day work week schedule with full-time hours
• Complimentary DIG lunch every day
• Commuter benefits
• Free Dig for all employees
• Culturally inclusive team
• Equal Opportunity Employer
• Physical requirements can be accommodated
• Diverse candidates encouraged to apply