Dietary Supervisor

Hospice of the Western Reserve•Cleveland, OH

10d

About The Position

The Dietary Supervisor oversees the daily operations of assigned dietary services, which may include patient meal services, café services, food and snack vending, and coffee services. The role supervises teams of cooks and dietary aides and supports David Simpson Hospice House and the Reserve Care headquarters café, located near each other in Cleveland, Ohio. The supervisor may also provide coverage for dietary services at other locations as needed. This position manages daily service operations, staffing, scheduling, compliance, ordering, and resources. It supports staff development and agency initiatives while maintaining effective relationships with the Director of Dietary Services, the Dietitian, employees, and customers. The role requires professional communication, sound judgment, attention to confidentiality, and the ability to work independently and as part of a transdisciplinary team in a fast-paced environment.

Requirements

Graduation from high school.
Certified Dietary Manager certificate or equivalent; must be completed within one year of hire.
ServSafe Level 2 certification within six months of hire.
Ability to adhere to safety precautions and effectively use commercial kitchen equipment.
Knowledge in the field or fields related to the specific job assignment.
Ability to plan, organize, and administer programs and/or projects.
Ability to establish and maintain effective working relationships with others.
Ability to be unbiased, honest, and fair when evaluating employees.
Ability to communicate effectively and professionally, both orally and in writing.
Ability to complete assigned tasks in a timely and effective manner.
Ability to articulate effectively and respond to questions.
Ability to understand and execute complex verbal instructions.
Ability to deliver excellent customer service internally and externally.
Ability to work independently and as part of a transdisciplinary team.
Ability to maintain good working relationships with the Director of Dietary Services and the Dietitian.
Ability to handle multiple tasks and work in a fast-paced environment.
Ability to react effectively and calmly in emergencies.
Ability to maintain confidential information.
Proficiency in word processing, spreadsheets, and other computer software, preferably Microsoft Office, and in the use of general office equipment.
Compliance with the annual flu shot policy or ability to provide exemption documentation.
Active auto insurance policy as a licensed driver in Ohio, with the proper level of coverage as directed.
Active driver's license.
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics, and professionalism.

Nice To Haves

Health care experience.

Responsibilities

Manage day-to-day operations of assigned dietary services.
Supervise dietary staff, including cooks and dietary aides.
Provide coverage for non-assigned dietary services and other locations as needed or requested.
Assist with staff evaluations.
Participate in hiring, retention, disciplinary actions, and separations.
Ensure ongoing compliance with health department and regulatory standards, including required documentation.
Ensure staff education and other employment requirements are maintained and completed.
Complete dietary services orders for responsible areas in alignment with food service menu standards.
Manage services within allocated resources.
Complete staff scheduling.
Provide staff support in alignment with agency initiatives.