Dietary Aid (Medical Research Representative)

IRE • San Antonio, TX

5d • Onsite

About The Position

ICON is a global healthcare intelligence and clinical research organisation focused on bringing new medicines and treatments to patients faster. The Dietary Aid/Medical Research Representative supports facility management and clinical site operations at ICON’s San Antonio, Texas site. This is an on-site, PRN/as-needed role requiring at least four days of coverage per week, with coverage needed between 5 PM and 2 AM.

The role helps maintain a safe, organized, and efficient environment for clinical programs. It involves assisting with site and study operations, supporting site personnel and investigators, handling routine inquiries, and helping coordinate site needs. Tasks include transporting samples, tracking meals, preparing rooms, cleaning and sanitizing areas, replenishing supplies, disposing of waste, reporting facility concerns, and supporting visits, meetings, and events. The position also involves maintaining records and following established procedures to support quality, compliance, and efficient operations.

Requirements

• High school diploma or equivalent.
• Ability to follow safety and sanitation protocols.
• Strong attention to detail and organizational skills.
• Ability to follow written instructions and adhere to structured processes.
• Basic proficiency in Microsoft Word and Excel and general computer literacy.
• Ability to learn and navigate electronic systems, logs, and templates.
• Willingness to learn clinical study protocols and patient timelines, including meal timing and fasting requirements.
• Ability to support clinical floor operations, including transporting samples and tracking meals.
• Flexibility to work the stated coverage schedule and reliable attendance.
• Legal right to work in the country where the role is based.

Nice To Haves

• Prior or current experience in food service, healthcare, or a structured environment.

Responsibilities

• Support day-to-day clinical site and facility operations to maintain a safe, organized, and efficient environment.
• Build and maintain positive working relationships with research site personnel, investigators, and internal teams.
• Serve as a point of contact for routine site inquiries, provide timely support, and escalate issues as needed.
• Assist with study-related and operational activities, including transporting samples, tracking meals, preparing rooms, and supporting site needs.
• Clean and sanitize workspaces, common areas, restrooms, and break rooms according to established procedures.
• Monitor and replenish supplies, dispose of waste appropriately, and report maintenance or facility concerns.
• Support site visits, meetings, and special events with setup, cleanup, and logistical coordination.
• Assist with tracking activities and maintaining records, following established procedures to support quality, compliance, and efficient operations.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED