Dietary Aid (Medical Research Representative)

ICON plc • San Antonio, TX

6d • Onsite

About The Position

The Dietary Aid/Medical Research Representative supports ICON’s clinical research facilities management function at its on-site San Antonio, Texas location. The role contributes to safe, organized, and efficient clinical site operations and supports high-quality outcomes across clinical programs. This is a PRN/as-needed position requiring coverage at least four days per week, with coverage needed between 5 PM and 2 AM.

The position supports routine site and facility operations, responds to site inquiries, assists with study and operational activities, and helps maintain clean, supplied, and orderly workspaces. It also supports visits, meetings, and special events, while following established procedures and applicable safety, sanitation, quality, and compliance practices.

Requirements

• High school diploma or equivalent.
• Ability to follow safety and sanitation protocols.
• Strong attention to detail and organizational skills.
• Ability to follow written instructions and adhere to structured processes.
• Basic proficiency in Microsoft Word and Excel, and general computer literacy.
• Ability to learn and navigate electronic systems, logs, and templates.
• Willingness to learn clinical study protocols and patient timelines, including meal timing and fasting requirements.
• Ability to support clinical floor operations, including transporting samples and tracking meals.
• Flexibility for early morning shifts and reliable attendance.
• Legal right to work in the country where the role is based.

Nice To Haves

• Prior or current experience in food service, healthcare, or a structured environment.

Responsibilities

• Support day-to-day clinical site and facility operations to maintain a safe, organized, and efficient environment.
• Build and maintain positive working relationships with research site personnel, investigators, and internal teams.
• Respond to routine site inquiries in a timely manner and escalate issues as needed.
• Assist with study-related and operational activities, including transporting samples, tracking meals, preparing rooms, and supporting site needs.
• Clean and sanitize workspaces, common areas, restrooms, and break rooms according to established procedures.
• Monitor and replenish supplies, dispose of waste appropriately, and report maintenance or facility concerns.
• Support site visits, meetings, and special events through setup, cleanup, and logistical coordination.
• Assist with tracking activities, maintaining records, and following established procedures to support quality, compliance, and efficient operations.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED