Diagnostic Success Partner-New England

ANTAGENE•Loveland, CO

1d•$64,000 - $79,000•Remote

About The Position

The Diagnostic Success Partner (DSP) is responsible for growing customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and reference lab products. The role supports current customers in an assigned region, identifies hospitals with growth potential, and determines appropriate tactics to achieve growth. The DSP partners closely with the Diagnostic Sales Manager, Diagnostic Sales Associates, and other sales team members to coordinate growth initiatives and address customer concerns. The position is remote, but candidates must be based in Texas. Occasional travel may be required, up to 20% of the time. The target pay range is $64,000–$79,000 annually. The associate primarily works in a typical office environment or remote home office, with pets present in the environment.

Requirements

Bachelor’s degree in Animal Health, Biological Sciences, Lab Sciences, a business-related field, or on-the-job sales experience in a related field.
At least 1–2 years of experience as a veterinary technician, laboratory technician, or medical assistant.
At least 2 years of sales or customer service experience in a professional service industry; animal or human healthcare experience is preferred.
Maintain professionalism with internal and external customers.
Interact and work positively with a variety of people and departments, in person and over the phone.
Communicate effectively and positively with personnel at all levels by phone.
Excellent interpersonal, communication, negotiation, and collaboration skills.
Strong analytical skills and extreme attention to detail.
Ability to take initiative and work independently.
Flexible and adaptable approach in a fast-changing, complex environment.
Ability to learn new and existing software quickly.
Ability to analyze and interpret large amounts of data and turn findings into an actionable plan using an assigned CRM.
Ability to meet the role’s working-condition demands, including extended sitting, computer keyboarding, occasional lifting or moving up to 15 pounds, and occasional stooping, bending, kneeling, or crouching.
Must be based in Texas.

Nice To Haves

Knowledge of diagnostic services is strongly preferred.
Experience in animal healthcare or human healthcare is preferred.

Responsibilities

Determine which clients to target for growth and work with the field sales team to achieve growth goals.
Contact identified customers regularly to provide customer service, resolve concerns, and support customer retention.
Monitor monthly customer retention lists and review territory growth goals to identify growth opportunities and attrition risks.
Coordinate with Marketing and Sales to target areas for customer growth and retention.
Contact hospitals in person or virtually to discuss opportunities and provide support.
Inform customers about Antech innovations, products, and programs to increase utilization, using growth marketing programs and tools.
Work with Marketing to identify needs for growth marketing tools and resources.
Use software systems, including Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office, to service accounts and maintain company records.
Develop proficiency across Antech’s product and service portfolio and serve as a subject matter resource to new-to-organization DSMs and DSAs.
Attend applicable business meetings to discuss hospital performance and growth opportunities.
Build and maintain relationships with referral sources and connect DSMs with new business opportunities.
Research accounts before site visits to anticipate issues and improve the customer experience.
Coordinate daily support and customer activities at meetings as assigned.
Collect, process, model, and analyze data accurately to identify opportunities.
Solve problems and route issues to the appropriate associates for resolution.
Participate in enterprise initiatives, special projects, and other assigned duties supporting customer growth, retention, and support.
Navigate ambiguous situations consistently with Mars’ Five Principles and uncompromising integrity.

Benefits

Paid Time Off and holidays
Medical, dental, and vision plans
Company-paid basic life insurance and supplemental life insurance
Company-paid short- and long-term disability
Flexible Spending Accounts and Health Savings Accounts
Paid parental leave
401(k) with company match
Tuition and continuing education reimbursement
Life Assistance Program
Pet care discounts
Industry-competitive benefits package addressing health, wellness, and financial needs