Diagnostic Specialist - New England

EVERSANA•Boston, MA

3d•Remote

About The Position

The Diagnostic Specialist (DS) is a remote, field-based diagnostic leader responsible for educating appropriate healthcare providers on genetic testing initiatives and programs. The role establishes deep diagnostic expertise aligned with the global diagnostic strategy for an assigned U.S. region, which includes Connecticut, Rhode Island, Massachusetts, New Hampshire, Maine, and upstate New York. Candidates should live close to a large airport hub. Extensive travel is required, including long-distance travel by car, plane, and train. The specialist must be comfortable working with modern electronic hardware and AI tools, including Microsoft Copilot, ChatGPT, and Grok. The role supports sponsored genetic testing programs, identifies education needs among the inherited retinal disease (IRD) healthcare community, and provides education about high-quality genetic testing, gene panels, test requisitions, laboratory resources, and follow-up. It also involves compliant cross-functional collaboration, stakeholder education, conference attendance, and sharing insights to inform diagnostic strategy. The specialist is expected to demonstrate inclusive behavior and a commitment to diversity, equity, and inclusion.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
Minimum of 7 years of experience in pharma or biotech in commercial, clinical/medical, or diagnostics roles.
Proven success working in high-performing, diverse teams.
Experience collaborating with KOLs, laboratories, and internal and external stakeholders.
Diagnostic and scientific acumen.
Strategic thinking and operational capability.
Ability to succeed in matrixed environments.
Persistence, resilience, and achievement orientation.
Excellent communication and presentation skills.
Cross-functional capability and strong ethical standards.
Must be capable of extensive long-distance travel by car, plane, and train.
Must be comfortable working with modern electronic hardware and AI tools, including Microsoft Copilot, ChatGPT, and Grok.

Nice To Haves

Healthcare degree, such as an MS, RN, PA, PharmD, or PhD.
Prior experience in rare or ultra-rare diseases with a strong patient focus.
Knowledge of ophthalmology.

Responsibilities

Educate healthcare providers on genetic testing to support awareness of sponsored testing programs.
Identify educational needs among the inherited retinal disease (IRD) healthcare community.
Explain the availability of genetic laboratories that perform high-quality gene analysis using appropriate IRD panels and provide accurate interpretation of results.
Compliantly partner with cross-functional teams within the client’s organization.
Contribute to the development and implementation of the U.S. diagnostic strategy.
Identify potential Genetic Testing Key Opinion Leaders (KOLs) who have educational needs and raise awareness of those needs.
Attend conferences to learn about diagnostic programs and testing.
Participate, where compliant, in advocacy, outreach, and engagement with local organizations.
Deliver high-quality education and provide insights to inform strategy.
Educate healthcare providers and associated internal partner laboratories to support seamless use of sponsored testing.
Educate healthcare providers about resources for questions and follow-up from testing laboratories.
Provide expertise on IRD gene panels and best practices for test requisition forms.
Demonstrate commitment to diversity, equity, and inclusion through continuous development, inclusive behavior, and proactive bias management.
Perform other duties as assigned.