Diagnostic Success Partner-Texas
About The Position
The Diagnostic Success Partner (DSP) grows customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and reference laboratory products. Aligned with an assigned region, the DSP supports current customers, identifies hospitals positioned for growth, and selects tactics to achieve that growth. The role partners closely with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales-team members to coordinate growth initiatives and address customer concerns. The DSP provides ongoing customer service and support, monitors retention and territory performance, identifies growth opportunities and attrition risks, and works with Sales and Marketing on customer growth and retention programs. The position requires proficiency across Antech products and services, effective use of account-management software, and the ability to analyze data and translate findings into actionable plans. The role is remote, but candidates must be based in Texas, and occasional travel of up to 20% may be required.
Requirements
- Bachelor’s degree in Animal Health, Biological Sciences, Lab Sciences, or a business-related field, or on-the-job sales experience in a related field.
- At least 1–2 years of experience as a veterinary technician, laboratory technician, or medical assistant.
- At least 2 years of sales or customer service experience in a professional services industry; animal or human healthcare experience is preferred.
- Professionalism with internal and external customers.
- Ability to work positively with people and departments, in person and over the phone.
- Effective and positive communication with personnel at all levels.
- Strong interpersonal, communication, negotiation, and collaboration skills.
- Strong analytical skills and exceptional attention to detail.
- Ability to take initiative and work independently.
- Flexible and adaptable approach in a fast-changing and complex environment.
- Ability to learn new and existing software quickly.
- Ability to analyze and interpret large amounts of data and synthesize findings into an actionable plan using an assigned CRM.
- Must be based in Texas.
Nice To Haves
- Knowledge of diagnostic services is strongly preferred.
- Experience in animal healthcare or human healthcare is preferred.
Responsibilities
- Determine which clients to focus growth efforts on and work with the field sales team to achieve growth goals.
- Contact identified customers regularly, provide customer service, address concerns, and support long-term customer retention.
- Monitor customer retention monthly and review territory growth goals to identify growth opportunities and attrition risks.
- Coordinate with Marketing and Sales to target customer growth and retention opportunities.
- Contact hospitals in person or virtually to discuss opportunities and provide support.
- Inform customers about Antech innovations, products, programs, and growth-marketing resources.
- Partner with Marketing to identify needs for growth-marketing tools and resources.
- Use software systems to service accounts and maintain company records, including Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office.
- Maintain proficiency across Antech’s product and service portfolio and serve as a subject-matter resource for new-to-organization DSMs and DSAs.
- Attend business meetings to discuss hospital performance and growth opportunities.
- Build and maintain relationships with referral sources and connect DSMs with new business opportunities.
- Research accounts before site visits to anticipate issues and improve the customer experience.
- Coordinate assigned daily support activities and customer activities at meetings.
- Collect, process, model, and analyze data accurately to identify opportunities.
- Resolve problems or route issues to the appropriate associates.
- Participate in enterprise initiatives, special projects, and other assigned duties that support customer growth, retention, and support.
- Navigate ambiguous situations consistently with Mars’s Five Principles and uncompromising integrity.
Benefits
- Paid time off and holidays
- Medical insurance (multiple plans available)
- Dental insurance (multiple plans available)
- Vision insurance (multiple plans available)
- Company-paid basic life insurance and supplemental life insurance
- Company-paid short- and long-term disability
- Flexible spending accounts and health savings accounts
- Paid parental leave
- 401(k) with company match
- Tuition and continuing education reimbursement
- Life Assistance Program
- Pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
