Desktop Technician
About The Position
Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs (DOI/IA) user base. The role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III installs, configures, and troubleshoots hardware and software, supports standard and specialized applications, and helps ensure reliable IT operations. The role provides advanced Tier II/III technical support and works independently with minimal supervision to resolve moderately complex technical issues. The position requires U.S. citizenship and the ability to obtain and maintain a government security clearance. The anticipated start date is mid-November to mid-December 2026.
Requirements
- Associate degree or an equivalent combination of education and experience.
- At least 3 years of related technical experience.
- Experience supporting desktop and laptop systems, mobile devices, printers and scanners, LAN, servers, and network switches.
- Ability to independently troubleshoot hardware and software issues.
- Working knowledge of Microsoft Office and Google Workspace.
- Ability to work with minimal guidance.
- Must be a U.S. citizen.
- Must be able to obtain and maintain a government security clearance.
Responsibilities
- Provide advanced Tier II/III technical support, resolving moderately complex technical issues with minimal supervision.
- Provide advanced desktop and end-user support for hardware, software, and peripherals.
- Troubleshoot and resolve issues involving desktops, laptops, mobile devices, and network connectivity.
- Support Microsoft operating systems, Microsoft Office, and Google Workspace (Gmail).
- Install, configure, and maintain hardware and software systems.
- Support specialized applications such as GIS, AutoCAD, or other business applications.
- Document incidents, resolutions, and system changes in a ticketing system.
- Collaborate with IT teams to resolve escalated issues.
Benefits
- Bonus and profit-sharing opportunities, depending on company and employee performance.
- 3 weeks of Personal Leave during the first year.
- 11 paid holidays each year.
- 5 days of Flexible Time Off each year.
- 401(k) company match at 50% up to 10% of salary.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Public transportation subsidies.
- Certifications and training allowance of $2,500 per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
