Desktop Technician

the Client•Owings Mills, MD

10h•Onsite

About The Position

The Desktop Technician prepares, configures, images, and deploys end-user computing devices across the firm. The role supports the device-readiness lifecycle, including new-hire deployments, hardware refreshes, emergency replacements, and VDI or virtual desktop readiness. It ensures devices are secure, compliant, and operational before delivery to end users. This is a fast-paced, hands-on position balancing device builds, ServiceNow assignments, deployment deadlines, associate communications, inventory tracking, and technical issues. The role focuses on device readiness and deployment execution rather than ongoing desk-side break/fix support, and is part of the Build & Deploy / End User Computing – Technology Operations team. The position is onsite and supports locations in Baltimore and Owings Mills, Maryland, with occasional travel between locations as needed. Work may involve standard laptop builds, specialized business software, virtual endpoints, large deployment projects, and onsite equipment installation. Training is provided on build standards, deployment procedures, and documentation requirements, with an expectation of continuous process improvement.

Requirements

Experience with Windows 11 installation, imaging, configuration, validation, and troubleshooting.
Experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal.
Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents.
Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues.
Reliable transportation for periodic travel between Maryland locations.
Ability to lift up to 50 pounds.

Nice To Haves

ServiceNow experience.
Familiarity with Intune, Autopilot, SCCM, or similar tools.
Excel experience.
Participation in large-scale rollouts.

Responsibilities

Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards.
Perform detailed quality checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness.
Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives.
Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow.
Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams.
Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives.