Desktop Technician
About The Position
The Desktop Deployment Technician supports the preparation, configuration, imaging, and deployment of end-user computing devices across the organization. The role ensures laptops, desktops, virtual endpoints, and related technologies are configured, secure, compliant, and ready for delivery to end users. Work includes new-hire provisioning, hardware refreshes, asset tracking, software installation, meeting deployment deadlines, and resolving technical issues in a fast-paced environment. This is a contract position initially lasting six months, with extensions every six months based on performance and business needs, up to a total of two years. The position is 100% onsite in Harbor Point, Maryland, due to hands-on imaging, staging, troubleshooting, inventory management, and deployment work.
Requirements
- At least 2 years of experience in desktop support, endpoint deployment, IT operations, or a related technical support role.
- Experience imaging, configuring, and deploying Windows 10/11 devices in an enterprise environment.
- Strong knowledge of Microsoft 365 applications and services.
- Experience with enterprise endpoint management technologies, including Microsoft Intune, Windows Autopilot, SCCM/Microsoft Configuration Manager, and Company Portal or similar deployment tools.
- Knowledge of endpoint security technologies such as BitLocker, endpoint protection solutions, and remote access tools.
- Experience troubleshooting hardware, software, operating system, and deployment-related issues.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
Nice To Haves
- Experience using ServiceNow or similar IT Service Management platforms.
- Familiarity with Virtual Desktop Infrastructure (VDI) and cloud desktop environments.
- Experience supporting large-scale hardware refreshes or enterprise deployment projects.
- Strong Microsoft Excel skills.
- Technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience.
- Experience working in high-volume deployment or enterprise support environments.
Responsibilities
- Image, configure, reimage, and deploy Windows-based laptops, desktops, and virtual endpoints according to organizational standards.
- Perform quality assurance checks on operating systems, Microsoft 365 applications, security tools, device compliance, connectivity, and overall deployment readiness.
- Prepare and deploy equipment for new hires, hardware refresh programs, emergency replacements, and enterprise-wide deployment initiatives.
- Install and configure standard and specialized business applications.
- Troubleshoot failed builds, software installation issues, hardware configuration problems, certificate errors, remote access issues, and other endpoint-related technical challenges.
- Manage deployment tickets, asset records, ownership details, status updates, and documentation in ServiceNow or a similar ITSM platform.
- Coordinate deployment activities and issue resolution with desktop support, engineering, asset management, and remote support teams.
- Support Windows operating system upgrades, VDI environments, Windows 365 deployments, and endpoint modernization initiatives.
- Track inventory and maintain accurate documentation of deployed hardware and equipment.
- Assist with onsite workstation setup, installation, and deployment activities as required.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
