Desktop Technician

the Opportunity•Baltimore, MD

1d•Onsite

About The Position

INSPYR Solutions is recruiting an experienced Desktop Support Technician for an enterprise organization in Harbor Point, Maryland. This is a 100% onsite role supporting employees and contractors in a fast-paced, high-volume walk-up support center. The technician will provide hands-on support for desktop and laptop systems, mobile devices, user accounts, and access requests, while helping maintain reliable delivery of end-user technology services. The position is a six-month contract with strong potential for extension for up to two years, on a full-time onsite schedule. The role calls for a customer-focused IT professional with strong troubleshooting skills and experience in enterprise desktop or end-user support. The technician will work independently and collaborate with internal IT teams to resolve incidents and service requests. Occasional after-hours support may be required.

Requirements

Associate degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
At least five years of desktop support or end-user support experience in an enterprise environment.
Strong knowledge of Microsoft Windows operating systems and desktop support best practices.
Hands-on experience with desktop installation, configuration, imaging, and deployment.
Experience supporting laptops, desktops, peripherals, and mobile devices.
Demonstrated troubleshooting skills with hardware, software, and user access issues.
Excellent customer service, communication, and problem-solving abilities.
Ability to work independently and collaborate effectively with technical and business teams.
Strong customer-service mindset and professionalism.
Ability to thrive in a fast-paced, high-touch support environment.
Strong troubleshooting and analytical skills.
Attention to detail and commitment to exceptional end-user support.

Nice To Haves

Experience supporting large corporate or enterprise environments.
Familiarity with Active Directory, VPN technologies, email account administration, and identity/access management.
Experience with hardware lifecycle management and endpoint deployment projects.
Exposure to IT service management processes and ticketing systems.

Responsibilities

Provide onsite desktop support to employees and contractors in a high-volume walk-up environment.
Install, configure, deploy, and maintain Windows desktop and laptop systems.
Troubleshoot hardware, software, operating system, peripheral, and connectivity issues.
Support user account provisioning, including email accounts, VPN access, directory services, and access management.
Assist with software deployment, hardware refresh initiatives, and lifecycle management activities.
Support onsite and remote employees with technical issues and system access requests.
Diagnose and resolve desktop, laptop, and mobile-device issues.
Collaborate with internal IT teams to resolve incidents and service requests in a timely manner.
Participate in device imaging, deployment preparation, testing, and quality assurance.
Document support activities and maintain asset and service records.
Provide occasional after-hours support when required.