Desktop Technician

Gunnison Consulting Group • Reston, VA

3d

About The Position

Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs (DOI/IA) user base. The role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician installs, configures, and troubleshoots hardware and software, supports standard and specialized applications, and helps ensure reliable IT operations. The position provides advanced Tier II/III support and operates independently with minimal supervision to resolve moderately complex technical issues.

Requirements

• Associate degree or equivalent combination of education and experience.
• Minimum of 3 years of related technical experience.
• Experience supporting desktop and laptop systems, mobile devices, printers and scanners, LAN, servers, and network switches.
• Ability to troubleshoot hardware and software issues independently.
• Working knowledge of Microsoft Office and Google Workspace.
• Ability to work with minimal guidance.
• Must be a U.S. citizen.
• Must have the ability to obtain and maintain a government security clearance.
• Must be eligible for employment in the United States; the employer is unable to sponsor candidates at this time.

Responsibilities

• Provide advanced Tier II/III technical support and resolve moderately complex technical issues with minimal supervision.
• Provide advanced desktop and end-user support for hardware, software, and peripherals.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and network connectivity.
• Support Microsoft operating systems, Microsoft Office, and Google Workspace (Gmail).
• Install, configure, and maintain hardware and software systems.
• Support specialized applications such as GIS, AutoCAD, or other business applications.
• Document incidents, resolutions, and system changes in a ticketing system.
• Collaborate with IT teams to resolve escalated issues.

Benefits

• Bonus and profit-sharing opportunities, depending on company and employee performance.
• 3 weeks of Personal Leave in the first year.
• 11 paid holidays each year.
• 5 days of Flexible Time Off each year.
• 401(k) company match at 50% up to 10% of salary.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Public transportation subsidies.
• Certifications and training allowance of $2,500 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree