Desktop Technician

the Client•Harbor Point, MD

20h•Onsite

About The Position

The Desktop Technician prepares, configures, images, and deploys end-user computing devices across the firm. The position supports the device-readiness lifecycle, including new-hire deployments, hardware refreshes, emergency replacements, and VDI or virtual desktop readiness. It ensures devices are secure, compliant, and operational before delivery to end users. This is a fast-paced, hands-on role involving device builds, ServiceNow assignments, deployment deadlines, associate communications, inventory tracking, and issue resolution. The technician identifies build failures, conducts thorough quality checks, communicates problems promptly, and coordinates with local and remote support teams. Work may involve standard laptop builds, specialized business software, virtual endpoints, large deployment projects, and onsite equipment installation. The focus is device readiness and deployment execution rather than ongoing desk-side break/fix support. Training is provided on build standards, deployment procedures, and documentation requirements, with an expectation of continuous process improvement.

Requirements

Experience with Windows 11 installation, imaging, configuration, validation, and troubleshooting.
Experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal.
Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents.
Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues.
Reliable transportation for periodic travel between Maryland locations, including Harbor Point/HQ and Owings Mills Campus.
Ability to lift up to 50 pounds.

Nice To Haves

ServiceNow experience.
Familiarity with Intune, Autopilot, SCCM, or similar tools.
Excel experience.
Participation in large-scale rollouts.

Responsibilities

Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards.
Perform detailed quality checks of Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness.
Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives.
Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow.
Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams.
Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives.