Desktop Technician

Pyramid Consulting•Owing Mills, MD

22h•Onsite

About The Position

Pyramid Consulting is hiring a Desktop Technician for an onsite, six-month-plus contract opportunity with long-term potential in Owings Mills, Maryland. The role involves preparing, configuring, deploying, and validating endpoint devices and supporting device rollouts and troubleshooting. The pay rate is $27 per hour. Employee benefits include health insurance (medical, dental, and vision), a 401(k) plan, and paid sick leave, depending on work location.

Requirements

Be local to Owings Mills, Maryland, and able to work fully onsite.
Have experience in desktop support or a related field; the posting gives no specific number of years.
Demonstrate technical proficiency in Windows 11 installation, imaging, configuration, validation, and troubleshooting.
Have experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal.
Have working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents.
Be able to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues.
Have Excel experience.
Be able to lift up to 50 pounds.

Nice To Haves

Financial or banking experience is highly preferred.
Familiarity with Intune, Autopilot, SCCM, or similar tools.
Participation in large-scale rollouts.

Responsibilities

Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards.
Perform quality assurance checks on Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness.
Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives.
Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records.
Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams.
Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives.