Desktop Technician V

Wichita Tribal Enterprise•Washington, DC

5d•Onsite

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an expert-level Desktop Technician V to provide technical leadership, enterprise desktop support, and project management for the Department of the Interior / Indian Affairs (DOI/IA) enterprise user environment. The role oversees complex desktop support operations, leads enterprise technology initiatives, and provides technical direction to desktop support personnel. It is accountable for the reliability, security, and operational effectiveness of end-user computing systems, specialized applications, and associated enterprise infrastructure. Working with Federal Functional Leads, IT leadership, and cross-functional technical teams, the Desktop Technician V oversees technical projects, supports strategic technology initiatives, establishes operational standards, and drives continuous improvement in enterprise desktop support services. The position requires expert technical knowledge, leadership and project management capabilities, and the ability to independently manage complex technical challenges while supporting federal mission requirements. Work is primarily performed in a professional office or federal government facility. The role involves frequent interaction with federal leadership, technical teams, government stakeholders, and desktop support personnel. Technical operations and initiatives may span multiple locations, and occasional travel between government facilities or support locations may be required. Extended or irregular hours may be necessary for critical incidents, system deployments, or mission requirements. U.S. citizenship is required. The candidate must be able to obtain and maintain the government security clearance required by the supported contract, successfully complete required government background investigations and pre-employment screening, and comply with applicable security, federal, contractual, and company requirements. Confidentiality regarding government systems, personnel, and sensitive information must be maintained.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least five years of professional IT technical support experience, including demonstrated technical leadership responsibilities.
Experience supporting complex enterprise desktop computing environments.
Experience leading technical projects, system deployments, and enterprise IT initiatives.
Experience providing technical direction, mentoring, or oversight to desktop support personnel.
Experience supporting Microsoft Windows operating systems, enterprise applications, and associated infrastructure.
Experience developing technical documentation, operational standards, and support procedures.
Expert knowledge of Microsoft Windows operating systems, enterprise desktop infrastructure, and end-user computing technologies.
Advanced understanding of desktop hardware, mobile devices, network connectivity, and enterprise application environments.
Strong proficiency with Microsoft Office Suite, Google Workspace, and specialized enterprise applications.
Ability to diagnose and resolve highly complex technical issues affecting enterprise systems.
Ability to oversee technical teams, coordinate resources, and manage operational priorities.
Strong project planning, execution, documentation, and risk management skills.
Ability to develop technical standards, operational procedures, and process improvement initiatives.
Strong analytical, organizational, strategic problem-solving, and decision-making skills.
Excellent written and verbal communication skills and ability to engage effectively with federal leadership, technical teams, and government stakeholders.
Ability to work independently with minimal supervision while providing technical direction and leadership to others.
U.S. citizenship.
Ability to obtain and maintain the government security clearance required by the supported contract and complete required government background investigations and pre-employment screening.
Ability to comply with applicable security, federal, contractual, and company requirements and maintain confidentiality regarding government systems, personnel, and sensitive information.
Ability to support operational requirements and work schedules established by the supported federal contract.
Ability to sit, type, and use a computer for prolonged periods; occasionally walk, stand, bend, and reach; lift and move equipment weighing up to 15 pounds, with occasional heavier lifting; and communicate effectively in a professional office environment.

Nice To Haves

Experience managing or leading technical teams of five or more personnel.
Experience supporting DOI/IA or other federal government IT environments.
Experience leading enterprise technology deployments, modernization initiatives, and hardware lifecycle programs.
Experience supporting GIS, AutoCAD, and specialized enterprise application ecosystems.
Experience using enterprise endpoint management, imaging, and software deployment solutions.
Familiarity with IT service management platforms such as ServiceNow, Remedy, or similar systems.
Experience with federal cybersecurity compliance, including NIST SP 800-53 and FISMA.
CompTIA Security+, Microsoft technical certifications, or relevant project management certifications.

Responsibilities

Provide expert-level support for complex desktop, operating system, application, and network issues; serve as a senior escalation resource.
Diagnose and resolve critical technical incidents, conduct root cause analysis, and develop corrective actions for recurring or enterprise-wide issues.
Provide technical expertise for Microsoft Windows, enterprise desktop infrastructure, Microsoft Office Suite, Google Workspace, GIS, AutoCAD, and other enterprise applications.
Evaluate technical solutions and recommend improvements to system reliability, performance, and operational effectiveness.
Lead enterprise desktop technology projects from planning through implementation and closeout; develop plans, schedules, requirements, milestones, and supporting documentation.
Coordinate technical resources, assignments, deployments, schedules, risks, dependencies, and deliverables across teams or locations.
Lead system upgrades, hardware refreshes, software deployments, and technology modernization efforts, coordinating with federal stakeholders and technical teams.
Provide technical recommendations on desktop infrastructure, lifecycle management, and technology improvements.
Provide technical leadership and oversight to Desktop Technicians and other IT support personnel; coordinate activities and operational priorities.
Serve as a senior subject matter expert, mentor personnel, share knowledge, and provide technical training.
Assist leadership with resource planning, workload coordination, and technical performance improvement; support resolution of high-priority incidents.
Develop, implement, and maintain technical standards, procedures, best practices, implementation guides, SOPs, and knowledge resources.
Evaluate and improve desktop support processes, configurations, deployment procedures, workflows, incident resolution, and service delivery.
Analyze operational performance trends, recommend corrective actions, and promote consistent practices and compliance with established SLAs.
Provide technical oversight for compliance with NIST SP 800-53 controls, FISMA, and applicable federal cybersecurity requirements.
Coordinate with cybersecurity and systems administration teams on endpoint security, vulnerability remediation, configuration management, security controls, system updates, and technical risk mitigation.
Identify and report cybersecurity concerns, vulnerabilities, and unauthorized activity according to established procedures; ensure initiatives comply with IT policies, federal standards, and contractual requirements.
Act as a senior technical contact for federal stakeholders, IT leadership, and cross-functional teams; provide recommendations and operational insights.
Prepare and present technical reports, project updates, implementation plans, and performance summaries; communicate complex issues, risks, and solutions to technical and nontechnical audiences.
Support strategic planning and coordinate with government personnel and technical leadership on enterprise infrastructure, modernization, and service delivery requirements.