Desktop Technician V

Wichita Tribal Enterprise•Washington, DC

19h•$72,000 - $76,000•Onsite

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a highly experienced Desktop Technician V to provide expert-level technical leadership, enterprise desktop support, and project management for the Department of the Interior / Indian Affairs (DOI/IA) enterprise user environment. The position serves as a senior technical authority responsible for complex desktop support operations, enterprise technology initiatives, and technical direction for desktop support personnel. It is accountable for the reliability, security, and operational effectiveness of end-user computing systems, specialized applications, and associated enterprise infrastructure. Working with Federal Functional Leads, IT leadership, and cross-functional technical teams, the Desktop Technician V oversees technical projects, supports strategic technology initiatives, establishes operational standards, and drives continuous improvement across enterprise desktop support services. The role requires expert technical knowledge, leadership and project management capabilities, and the ability to independently manage complex technical challenges in support of federal mission requirements. Work is primarily performed in a professional office or federal government facility, with occasional travel between government facilities or support locations potentially required. Extended or irregular hours may be necessary to support critical incidents, system deployments, or mission requirements. U.S. citizenship is required, along with the ability to obtain and maintain the government security clearance required by the contract and to complete required background investigations and pre-employment screening.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least five years of professional IT technical support experience, including technical leadership responsibilities.
Experience supporting complex enterprise desktop computing environments.
Experience leading technical projects, system deployments, and enterprise IT initiatives.
Experience providing technical direction, mentoring, or oversight to desktop support personnel.
Experience supporting Microsoft Windows operating systems, enterprise applications, and associated infrastructure.
Experience developing technical documentation, operational standards, and support procedures.
Expert knowledge of Microsoft Windows operating systems, enterprise desktop infrastructure, and end-user computing technologies.
Advanced understanding of desktop hardware, mobile devices, network connectivity, and enterprise application environments.
Strong proficiency with Microsoft Office Suite, Google Workspace, and specialized enterprise applications.
Ability to diagnose and resolve highly complex technical issues affecting enterprise systems.
Ability to oversee technical teams, coordinate resources, and manage operational priorities.
Strong project planning, execution, documentation, and risk management skills.
Ability to develop technical standards, operational procedures, and process-improvement initiatives.
Strong analytical, organizational, strategic problem-solving, and decision-making skills.
Excellent written and verbal communication skills and ability to interact effectively with federal leadership, technical teams, and government stakeholders.
Ability to work independently with minimal supervision while providing technical direction and leadership to others.
U.S. citizenship; ability to obtain and maintain the government security clearance required by the supported contract; successful completion of required government background investigations and pre-employment screening.
Ability to comply with applicable security, government, contractual, and company requirements and maintain confidentiality regarding government systems, personnel, and sensitive information.
Ability to support operational requirements and work schedules established by the supported federal contract.

Nice To Haves

Experience managing or leading technical teams of five or more personnel.
Experience supporting DOI/IA or other federal government IT environments.
Experience leading enterprise technology deployments, modernization initiatives, and hardware lifecycle programs.
Experience supporting GIS, AutoCAD, and specialized enterprise application ecosystems.
Experience using enterprise endpoint management, imaging, and software deployment solutions.
Familiarity with IT service management platforms such as ServiceNow, Remedy, or similar systems.
Experience with federal cybersecurity compliance, including NIST SP 800-53 and FISMA.
CompTIA Security+, Microsoft technical certifications, or relevant project management certifications.

Responsibilities

Provide expert-level technical support for complex desktop, operating system, application, and network issues; act as a senior escalation resource and resolve critical incidents.
Perform root cause analysis and develop corrective actions for recurring or enterprise-wide technical issues.
Support Windows, enterprise desktop infrastructure, Microsoft Office Suite, Google Workspace, GIS, AutoCAD, and other specialized applications.
Evaluate technical solutions and recommend improvements to system reliability, performance, and operational effectiveness.
Lead enterprise desktop technology projects from planning through implementation and closeout, including system upgrades, hardware refreshes, software deployments, and modernization efforts.
Develop project plans, schedules, technical requirements, milestones, and supporting documentation; coordinate resources and deployment activities across teams or locations and monitor risks, dependencies, schedules, and deliverables.
Coordinate with federal stakeholders, IT leadership, and technical teams to align projects with mission requirements and recommend infrastructure and lifecycle improvements.
Provide technical leadership and oversight to desktop technicians and other IT personnel; assign and coordinate work, mentor staff, and assist with resource planning and workload coordination.
Develop and maintain technical standards, operational procedures, implementation guides, SOPs, and knowledge-management resources.
Evaluate desktop support processes, lead continuous-improvement efforts, standardize configurations and workflows, analyze performance trends, and recommend corrective actions while promoting SLA compliance.
Provide technical oversight for compliance with NIST SP 800-53, FISMA, federal cybersecurity requirements, organizational policies, and contractual requirements.
Coordinate with cybersecurity and systems administration teams on endpoint security, vulnerability remediation, configuration management, approved security controls, updates, and risk mitigation; identify and report cybersecurity concerns.
Serve as a senior technical contact for federal stakeholders and technical teams; provide leadership with recommendations and operational insights, and prepare and present reports, project updates, implementation plans, and performance summaries.
Communicate technical issues, project risks, and recommended solutions to technical and nontechnical audiences, and support strategic planning for desktop infrastructure, modernization, and service delivery.