Desktop Support Engineer
About The Position
The Desktop Support Engineer provides on-site deskside support, handling incidents and service requests and offering near-desk support. The role supports end users and their computing devices, communication and collaboration services, network-attached devices, and locally attached devices. It also includes performing daily health checks on end-user and network-attached devices as required, providing meeting-room support as needed, and delivering services in accordance with applicable performance standards. Employment is on a 1099/freelancer contract basis. The role is subject to post-offer background verification in accordance with local country legislation.
Requirements
- A minimum of 2–3 years of experience in Windows desktop support.
- Experience with Windows 7–10, Microsoft Active Directory, and Group Policy Objects (GPOs).
- Experience with Microsoft Office 365.
- Experience installing and troubleshooting PC hardware.
- Experience with enterprise antivirus solutions and helpdesk ticketing systems such as ServiceNow.
- Experience with mobile device management for iOS and Android devices.
- Experience with enterprise encryption solutions and managing Windows PCs/laptops via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Ability to multitask, effectively determine priorities, and meet service-level agreements (SLAs).
- Excellent communication, rapport-building, and internal customer service skills.
Responsibilities
- Handle incidents and service requests and provide near-desk support.
- Support end-user devices, including workstations, desktop PCs, laptops/notebooks, tablet PCs, smartphones, desktop phones, mobility devices, and other end-user computing hardware and associated system software.
- Support collaboration and communication services and devices, including streaming media systems for video conferencing.
- Support network-attached devices such as printers, scanners, copiers, and multifunction printer/scanner/fax devices.
- Support locally attached devices such as personal printers and projectors.
- Perform daily health checks on end-user and network-attached devices as required.
- Provide meeting-room support as required.
- Deliver deskside support services in accordance with the appropriate performance standards.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
