Desktop Support Engineer

A&O IT Group • Dothan, AL

1d • Onsite

About The Position

The Desktop Support Engineer provides on-site deskside and near-desk support to end users, handling incidents and service requests. Support covers end-user devices and software, collaboration and communications services, network-attached and locally attached devices, daily device health checks, and meeting-room support as required. Services are delivered in accordance with applicable performance standards. The role is subject to a post-offer background verification in accordance with local country legislation.

Requirements

• Minimum 2–3 years of experience in Windows desktop support.
• Experience with Windows 7–10, Microsoft Active Directory, and Group Policy Objects (GPOs).
• Experience with Microsoft Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems such as ServiceNow.
• Experience with mobile device management for iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Ability to multitask, effectively determine priorities, and meet service-level agreements (SLAs).
• Excellent communication, rapport-building, and internal customer-service skills.

Responsibilities

• Handle incidents and service requests and provide near-desk support.
• Support end-user workstations, desktop PCs, laptops/notebooks, tablet PCs, and associated system software.
• Support collaboration and communication services and devices, including smartphones, desktop phones, mobility devices, and video-conferencing and streaming-media systems.
• Support network-attached devices such as printers, scanners, copiers, and multifunction devices.
• Support locally attached devices such as personal printers and projectors.
• Perform daily health checks on end-user and network-attached devices as required.
• Provide meeting-room support as required.
• Deliver deskside support services in accordance with appropriate performance standards.

What This Job Offers

• Education Level: No Education Listed