Desktop Support Engineer
About The Position
TEKsystems is seeking an experienced IT Support Technician to join a busy team providing desktop and help desk support. The role handles a steady volume of tickets and supports users with hardware, software, device, and connectivity issues. Current work includes Windows 11 upgrades, laptop deployments, mobile device updates, and MFA support, as well as troubleshooting issues arising during device transitions and upgrades and providing day-to-day technical assistance. This is a hands-on onsite position involving movement throughout the work environment to assist users, deploy equipment, and troubleshoot issues. The technician will work across help desk troubleshooting, desktop support, imaging and deployments, hardware issues, and basic network connectivity troubleshooting. The role requires frequent walking and moving equipment, lifting up to 30 lbs., and occasional work in dirty or industrial environments. Candidates must complete required drug screening.
Requirements
- Experience providing IT support across desktop and help desk needs.
- Comfort with Windows 10 and Windows 11 troubleshooting.
- Ability to troubleshoot hardware and network connectivity issues.
- Ability to provide imaging and deployment support.
- Ability to support MFA and laptop or device upgrades.
- Strong customer service skills.
- Ability to work through technical issues independently.
- Comfort with frequent walking and onsite support.
- Ability to lift and move equipment up to 30 lbs.
- Willingness to occasionally work in dirty or industrial environments.
- Ability to complete required drug screening.
Nice To Haves
- Hardware troubleshooting
- Windows 10 / Windows 11
- Help desk support
- Imaging and deployment
- Network connectivity troubleshooting
- Desktop support
- MFA support
- Technical support
- Laptop and device upgrades
- Customer service
- Windows troubleshooting
Responsibilities
- Handle a steady volume of help desk tickets and provide day-to-day technical support.
- Troubleshoot hardware, software, device, and connectivity issues for users.
- Support Windows 11 upgrades, laptop deployments, mobile device updates, and MFA-related issues.
- Troubleshoot problems arising during device transitions and upgrades.
- Provide hands-on onsite desktop support and move throughout the work environment to assist users.
- Perform imaging and equipment deployments.
- Troubleshoot hardware and basic network connectivity issues.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
- Voluntary life insurance and AD&D coverage for employees and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Education Level
No Education Listed
