Desktop Support

L R S • Madison, WI

11h

About The Position

Codeworks, an LRS company, is seeking a Technical Support Engineer for a long-term contract opportunity in Madison, Wisconsin. This hands-on role supports end users, computer hardware, network infrastructure, and audio/visual technologies across multiple locations throughout Wisconsin. The position includes onsite and remote support, equipment deployment and maintenance, and field service work. It requires 25–50% or more travel throughout Wisconsin, including occasional overnight travel. Candidates must currently reside in Wisconsin; relocation is not permitted. A valid Wisconsin driver’s license and insurance are required.

Requirements

• Associate's degree in Computer Science, Computer Technician, or a related field.
• At least 2 years of desktop support, technical support, or field service experience.
• Experience installing, configuring, repairing, and maintaining computer hardware and software.
• Knowledge of LAN/WAN networking.
• Strong troubleshooting and customer service skills.
• Experience supporting printers, scanners, and peripherals.
• Must be a current Wisconsin resident; relocation is not permitted.
• Position requires 25–50% or more travel throughout Wisconsin, including occasional overnight travel.
• Valid Wisconsin driver's license and insurance required.

Nice To Haves

• Active Directory and Group Policy experience.
• Windows Server and Remote Desktop Services experience.
• Audio/visual or video conferencing support experience.
• Knowledge of digital audio recording equipment.
• Networking experience.

Responsibilities

• Install, configure, troubleshoot, and maintain computers, printers, scanners, and related peripherals.
• Provide onsite and remote technical support to end users.
• Support audio/visual and video conferencing technologies.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Perform equipment deployments, upgrades, and field service activities.
• Support infrastructure hardware and cybersecurity initiatives.
• Document technical issues, resolutions, and installations.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree