Desktop Support
About The Position
This entry-level PC Technical Support Technician role supports the day-to-day technology needs of a manufacturing facility, helping keep production and office systems operational and efficient. The technician provides hands-on desktop support for computers, printers, phones, mobile RF devices, and other end-user hardware, and assists with system installations, configurations, maintenance, and troubleshooting. The role includes Windows 10 support, hardware break/fix, Active Directory account management, industrial printer support, inventory tracking, and basic network troubleshooting involving servers, routers, switches, and wireless access points. The technician helps minimize downtime and resolve technical issues promptly to keep business operations running smoothly. The ideal candidate is a motivated entry-level IT professional with strong troubleshooting skills, a customer-focused mindset, and the ability to learn in a fast-paced environment. The role calls for effective task prioritization, clear communication with technical and non-technical users, and composure under pressure. This is a fully onsite contract position in Columbus, Ohio. Candidates should be comfortable lifting up to 50 pounds, climbing ladders to support network equipment, and occasionally working in elevated areas while servicing hardware.
Requirements
- Strong troubleshooting skills.
- Customer-focused mindset.
- Ability to learn in a fast-paced environment.
- Ability to prioritize tasks effectively.
- Clear communication with technical and non-technical users.
- Ability to remain composed under pressure.
- Comfort working onsite.
- Ability to lift up to 50 pounds, climb ladders to support network equipment, and occasionally work in elevated areas servicing hardware.
Responsibilities
- Provide hands-on desktop support for computers, printers, phones, mobile RF devices, and other end-user hardware.
- Assist with system installations, configurations, maintenance, and troubleshooting.
- Support Windows 10 systems and perform hardware break/fix.
- Manage Active Directory accounts.
- Support industrial printers.
- Track inventory.
- Perform basic network troubleshooting involving servers, routers, switches, and wireless access points.
- Prioritize and resolve technical issues to help minimize production and business downtime.
- Communicate with technical and non-technical users.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
