Desktop Support

Auffenberg Dealer Group • Shiloh, IL

2d

About The Position

Auffenberg Dealer Group is seeking a dependable, customer-focused individual for an entry-level Help Desk Support role in its IT department. The team supports technology used by employees across multiple dealership locations in Illinois. This position offers an opportunity to apply foundational IT knowledge, gain hands-on experience, and develop troubleshooting skills. College students interested in professional IT support experience are encouraged to apply. A proactive attitude, willingness to ask questions, and enthusiasm for learning are essential.

The position is part-time at 28 hours per week. The schedule consists of six-hour shifts on Monday, Tuesday, Thursday, and Friday, plus a four-hour shift on alternating Wednesdays or Saturdays. Wednesday is off during Saturday workweeks.

Requirements

• Basic understanding of Windows computers, common business applications, and computer hardware.
• Familiarity with basic network connectivity and printer troubleshooting; classroom, lab, or personal project experience is welcome.
• Strong customer service skills and the ability to explain technical information in clear, approachable terms.
• Ability to stay organized, follow instructions, and work independently while knowing when to ask for help.
• A proactive attitude and a strong interest in learning.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Availability to work 28 hours per week, including every other Saturday, with Wednesday off during Saturday workweeks.

Responsibilities

• Provide friendly, professional technical support to employees in person and remotely.
• Troubleshoot common computer, software, printer, and network connectivity issues, with guidance from the IT team as needed.
• Document support requests, troubleshooting steps, and resolutions in the IT help desk system.
• Assist with creating and disabling user accounts in Active Directory, following established procedures.
• Set up, configure, install, and replace computers, monitors, printers, and other peripheral equipment.
• Deliver and replace printer cartridges.
• Communicate clearly with employees about their support requests and follow up as needed.
• Recognize when an issue requires additional assistance and escalate it to the appropriate IT team member.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed