Desktop Support
About The Position
We are seeking a motivated IT Support Technician to join a growing enterprise IT team supporting users across office and operational environments. This role is suited to someone with a foundation in desktop support, help desk, or technical support who enjoys troubleshooting, working directly with end users, and developing IT skills in a hands-on environment. The position provides Level 1 and Level 2 assistance through phone, ticketing systems, remote support tools, and in-person support. It supports corporate office users and operational personnel in an onsite setting in Syracuse, New York. The position is a contract role paying $20.00–$22.00 per hour. The posting states that the role is anticipated to close on November 5, 2026.
Requirements
- 1–3 years of IT support, help desk, desktop support, or technical support experience.
- Experience supporting Windows operating systems and Microsoft 365 applications.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple support requests in a fast-paced environment.
- Experience with desktop hardware, software installation, and user support.
Nice To Haves
- Experience with ServiceNow or similar ticketing platforms.
- Desktop imaging and deployment experience.
- Hardware repair and replacement experience.
- Experience supporting users in warehouse, manufacturing, or operational environments.
- A+ Certification or equivalent technical training.
Responsibilities
- Provide Level 1 and Level 2 technical support by phone, through ticketing systems and remote support tools, and in person.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
- Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.
- Perform workstation deployments, imaging, hardware replacements, and equipment setup.
- Support printers, scanners, mobile devices, and other end-user technologies.
- Manage and resolve support tickets while maintaining strong customer service standards.
- Escalate complex issues when necessary and assist with project-based IT initiatives.
- Support corporate office users and operational personnel.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
