Desk Clerk - Full Time 1st Shift

SupportWorks Housing • Richmond, VA

10d • $15 - $15

About The Position

SupportWorks Housing is hiring a full-time Desk Clerk to support residents and help maintain the property. The role is scheduled Tuesday through Saturday, 9:00 a.m. to 6:00 p.m. The Desk Clerk conducts inspections of common areas, units, and grounds; supports resident move-ins and applications; and handles front-desk, rent collection, reporting, and maintenance-related tasks. The position calls for strong interpersonal and communication skills, sound judgment, self-control, and the ability to prioritize work and promote safety in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Experience using Microsoft Word and Excel.
• Strong interpersonal, customer service, and communication skills.
• Ability to interact with residents, coworkers, inspectors, visitors, and others using good judgment, a positive attitude, and self-control.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Ability to operate safely and ensure others follow safety protocols.

Nice To Haves

• Knowledge of applicable federal and state housing laws.
• Knowledge of property management software such as OneSite or NextGen.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
• Answer the phone, direct calls, and take messages.
• Monitor guest registrations and resident activities.
• Collect rents and prepare bank deposits.
• Provide information and track maintenance work orders.
• Handle emergency maintenance complaints.
• Conduct move-ins for new residents.
• Assist with application processing and explain rules and regulations.
• Assist with preparing vacancy and delinquency reports.
• Attend staff meetings and trainings.

Benefits

• Medical, dental, and vision plans starting after one month of employment.
• Short-term and long-term disability insurance and life insurance at no cost.
• Voluntary life insurance.
• Employee Assistance Plan (EAP).
• 403(b) retirement plan with a company match.
• PTO plan including vacation, sick, and personal days.
• 14 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED