Desk Clerk - Full Time 1st Shift
About The Position
SupportWorks Housing is hiring a full-time Desk Clerk to support residents and property operations. The role works Tuesday through Saturday, 9:00 a.m. to 6:00 p.m. The Desk Clerk conducts inspections, handles resident and visitor communications, supports rent collection and deposits, tracks maintenance requests, assists with resident move-ins and applications, and helps prepare property reports. The position also requires attending staff meetings and trainings. SupportWorks Housing serves people facing barriers to stable housing, health, and wellness, including challenges related to homelessness, substance abuse, and mental health issues. The organization emphasizes treating residents with dignity and respect and providing support through their individual challenges. Applicants hired are subject to pre-employment drug testing, criminal background checks, and reference checks.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Word and Excel.
- Great interpersonal, customer service, and communication skills.
- Ability to deal with residents, coworkers, inspectors, visitors, and others with good judgment, a positive attitude, and self-control.
- Ability to prioritize and meet deadlines in a fast-paced environment.
- Ability to operate safely and ensure others follow safety protocols.
Nice To Haves
- Knowledge of applicable federal and state housing laws.
- Knowledge of property management software such as OneSite or NextGen; training will be provided if needed.
Responsibilities
- Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
- Answer the phone, direct calls, and take messages.
- Monitor guest registrations and resident activities.
- Collect rents and prepare bank deposits.
- Provide information and track maintenance work orders.
- Handle emergency maintenance complaints.
- Conduct move-ins for new residents.
- Assist with application processing and explain rules and regulations.
- Assist with preparation of vacancy and delinquency reports.
- Attend staff meetings and trainings.
- Operate safely and ensure others follow safety protocols.
Benefits
- Medical, dental, and vision plans starting after one month of employment.
- Short-term and long-term disability insurance at no cost.
- Life insurance at no cost, plus voluntary life insurance.
- Employee Assistance Plan (EAP).
- 403(b) retirement plan with a company match.
- Generous paid time off plan including vacation, sick, and personal days.
- 14 paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
