Desk Clerk - Full Time 1st Shift
About The Position
SupportWorks Housing, formerly Virginia Supportive Housing, serves vulnerable neighbors by helping remove barriers to stable housing, health, and wellness. The organization supports people experiencing challenges related to homelessness, substance abuse, and mental health issues, with dignity and respect. The Desk Clerk conducts inspections and walk-throughs, handles front-desk and telephone duties, monitors guest registrations and resident activities, collects rent, prepares bank deposits, and tracks maintenance requests. The role also supports resident move-ins and applications, explains rules and regulations, helps prepare vacancy and delinquency reports, and participates in staff meetings and training. The schedule is Tuesday through Saturday, 9:00 a.m. to 6:00 p.m.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Word and Excel.
- Strong interpersonal, customer service, and communication skills.
- Ability to interact with residents, coworkers, inspectors, and visitors using good judgment, a positive attitude, and self-control.
- Ability to prioritize and meet deadlines in a fast-paced environment.
- Ability to operate safely and ensure others follow safety protocols.
Nice To Haves
- Knowledge of applicable federal and state housing laws.
- Knowledge of property management software such as OneSite or NextGen; training may be provided if needed.
Responsibilities
- Conduct walk-throughs and quarterly inspections of common areas, units, and grounds, and report findings.
- Answer and direct phone calls and take messages.
- Monitor guest registrations and resident activities.
- Collect rents and prepare bank deposits.
- Provide information and track maintenance work orders.
- Handle emergency maintenance complaints.
- Conduct move-ins for new residents.
- Assist with application processing and explain rules and regulations.
- Assist with preparing vacancy and delinquency reports.
- Attend staff meetings and trainings.
- Operate safely and ensure others follow safety protocols.
Benefits
- Medical, dental, and vision plans starting after one month of employment.
- Short-term and long-term disability insurance and life insurance at no cost.
- Voluntary life insurance.
- Employee Assistance Plan (EAP).
- 403(b) retirement plan with company match.
- Generous paid time off, including vacation, sick, and personal days.
- 14 paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
