Desk Clerk - Full Time 1st Shift Gosnold
About The Position
SupportWorks Housing is hiring a full-time Desk Clerk for its Gosnold location. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The Desk Clerk supports residents and property operations by conducting inspections, handling front-desk communications and resident records, collecting rent, coordinating maintenance requests, and assisting with resident move-ins and applications. The role also involves preparing reports and participating in staff meetings and trainings. SupportWorks Housing serves people facing barriers related to homelessness, substance abuse, and mental health issues, with a focus on stable housing, health, wellness, dignity, and respect. The organization conducts pre-employment drug testing, criminal background checks, and reference checks for applicants hired.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Word and Excel.
- Strong interpersonal, customer service, and communication skills.
- Ability to interact with residents, coworkers, inspectors, and visitors using good judgment, a positive attitude, and self-control.
- Ability to prioritize and meet deadlines in a fast-paced environment.
- Ability to operate safely and ensure others follow safety protocols.
Nice To Haves
- Knowledge of applicable federal and state housing laws.
- Knowledge of property management software such as OneSite or NextGen; training is available if needed.
Responsibilities
- Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
- Answer phones, direct calls, and take messages.
- Monitor guest registrations and resident activities.
- Collect rents and prepare bank deposits.
- Provide information to residents and keep track of maintenance work orders.
- Handle emergency maintenance complaints.
- Conduct move-ins for new residents, assist with application processing, and explain rules and regulations.
- Assist with preparing vacancy and delinquency reports.
- Attend staff meetings and trainings.
Benefits
- Medical, dental, and vision plans beginning after one month of employment.
- Short-term and long-term disability insurance and life insurance at no cost.
- Voluntary life insurance.
- Employee Assistance Plan (EAP).
- 403(b) retirement plan with a company match.
- Paid time off including vacation, sick, and personal days.
- 13 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
