Desk Clerk - Full Time 1st Shift

SupportWorks Housing • Charlottesville, VA

9d

About The Position

SupportWorks Housing, formerly Virginia Supportive Housing, serves vulnerable neighbors by removing barriers to stable housing, health, and wellness. The organization meets people with dignity and respect and supports them through challenges and traumas related to homelessness, substance abuse, and mental health issues.

The Desk Clerk works full time on the first shift, Tuesday through Saturday, from 9:00 a.m. to 6:00 p.m. The role supports residents and daily property operations by conducting inspections, handling communications and guest registration, collecting rent, tracking maintenance requests, assisting with resident move-ins and applications, and preparing reports. The position also includes responding to emergency maintenance complaints and participating in staff meetings and trainings.

Requirements

• High school diploma or equivalent.
• Experience using Microsoft Word and Excel.
• Great interpersonal, customer service, and communication skills.
• Ability to deal with residents, coworkers, inspectors, visitors, and others using good judgment, a positive attitude, and self-control.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Ability to operate safely and ensure others follow safety protocols.

Nice To Haves

• Knowledge of applicable federal and state housing laws.
• Knowledge of property management software such as OneSite or NextGen.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
• Answer the phone, direct calls, and take messages.
• Monitor guest registrations and resident activities.
• Collect rents and prepare bank deposits.
• Provide information and keep track of maintenance work orders.
• Handle emergency maintenance complaints.
• Conduct move-ins of new residents, assist with application processing, and explain rules and regulations.
• Assist with preparation of vacancy and delinquency reports.
• Attend staff meetings and trainings.

Benefits

• Medical, dental, and vision plans starting after one month of employment.
• Short-term and long-term disability insurance at no cost.
• Life insurance at no cost, plus voluntary life insurance.
• Employee Assistance Plan (EAP).
• 403(b) retirement plan with a company match.
• Generous paid time off, including vacation, sick, and personal days.
• 14 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED