Desk Clerk - Full Time 1st Shift -Gosnold

SupportWorks Housing • Norfolk, VA

3d • $15 - $15

About The Position

SupportWorks Housing is hiring a full-time Desk Clerk at Gosnold, working Monday through Friday from 8:00 a.m. to 4:30 p.m. The role supports residents and property operations by monitoring activities, handling administrative and financial tasks, conducting inspections, coordinating maintenance requests, and assisting with resident move-ins and applications. The position serves vulnerable neighbors and requires a caring, respectful, and resilient approach.

Requirements

• High school diploma or equivalent.
• Experience using Microsoft Word and Excel.
• Strong interpersonal, customer service, and communication skills.
• Ability to interact with residents, coworkers, inspectors, and visitors using good judgment, a positive attitude, and self-control.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to operate safely and ensure others follow safety protocols.

Nice To Haves

• Knowledge of applicable federal and state housing laws.
• Knowledge of property management software such as OneSite or NextGen.

Responsibilities

• Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
• Answer and direct phone calls and take messages.
• Monitor guest registrations and resident activities.
• Collect rents and prepare bank deposits.
• Provide information and track maintenance work orders.
• Handle emergency maintenance complaints.
• Conduct move-ins for new residents, assist with application processing, and explain rules and regulations.
• Assist with preparation of vacancy and delinquency reports.
• Attend staff meetings and trainings.
• Operate safely and help ensure others follow safety protocols.

Benefits

• Medical, dental, and vision plans beginning after one month of employment.
• Short-term and long-term disability insurance at no cost.
• Life insurance at no cost, plus voluntary life insurance.
• Employee Assistance Plan (EAP).
• 403(b) retirement plan with a company match.
• Generous paid time off, including vacation, sick, and personal days.
• 13 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED