Desk Clerk - Full Time 2nd Shift
About The Position
SupportWorks Housing, formerly Virginia Supportive Housing, serves people facing barriers to stable housing, health, and wellness. The organization supports residents experiencing challenges related to homelessness, substance abuse, and mental health issues, with a commitment to dignity, respect, and persistence. The Desk Clerk is a full-time, second-shift role working Monday through Friday from 3:30 p.m. to 12:00 a.m. The position handles front-desk and resident-support duties, including inspections, communications, rent collection, maintenance requests, move-ins, and administrative reporting. SupportWorks provides training as needed. Applicants hired are subject to pre-employment drug testing, criminal background checks, and reference checks.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Word and Excel.
- Strong interpersonal, customer service, and communication skills.
- Ability to interact with residents, coworkers, inspectors, and visitors using good judgment, a positive attitude, and self-control.
- Ability to prioritize and meet deadlines in a fast-paced environment.
- Ability to operate safely and ensure others follow safety protocols.
Nice To Haves
- Knowledge of applicable federal and state housing laws.
- Knowledge of property management software such as OneSite or NextGen.
Responsibilities
- Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
- Answer phones, direct calls, and take messages.
- Monitor guest registrations and resident activities.
- Collect rents and prepare bank deposits.
- Provide information and track maintenance work orders.
- Handle emergency maintenance complaints.
- Conduct move-ins for new residents, assist with application processing, and explain rules and regulations.
- Assist with preparing vacancy and delinquency reports.
- Attend staff meetings and trainings.
Benefits
- Medical, dental, and vision plans beginning after one month of employment.
- Short-term and long-term disability insurance and life insurance at no cost.
- Voluntary life insurance.
- Employee Assistance Plan (EAP).
- 403(b) retirement plan with a company match.
- PTO plan including vacation, sick, and personal days.
- 14 paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
