Desk Clerk - Full Time 2nd Shift
About The Position
SupportWorks Housing, formerly Virginia Supportive Housing, serves people facing homelessness, substance abuse, and mental health challenges by helping remove barriers to stable housing, health, and wellness. The organization emphasizes meeting people where they are and treating them with dignity and respect. The Desk Clerk works full time, Monday through Friday, from 3:30 p.m. to 12:00 a.m. The role supports residents and property operations by handling front-desk communications and guest registrations, conducting inspections, collecting rent, tracking maintenance requests, assisting with resident move-ins and applications, and preparing reports. The position also participates in staff meetings and training. Pre-employment drug testing, criminal background checks, and reference checks are conducted for applicants who are hired.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Word and Excel.
- Strong interpersonal, customer service, and communication skills.
- Ability to interact with residents, coworkers, inspectors, visitors, and others using good judgment, a positive attitude, and self-control.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ability to operate safely and ensure others follow safety protocols.
Nice To Haves
- Knowledge of applicable federal and state housing laws.
- Knowledge of property management software such as OneSite or NextGen.
Responsibilities
- Conduct walk-throughs and quarterly inspections of common areas, units, and grounds, and report findings.
- Answer the phone, direct calls, and take messages.
- Monitor guest registrations and resident activities.
- Collect rents and prepare bank deposits.
- Provide information and track maintenance work orders.
- Handle emergency maintenance complaints.
- Conduct move-ins for new residents, assist with application processing, and explain rules and regulations.
- Assist with preparing vacancy and delinquency reports.
- Attend staff meetings and trainings.
- Operate safely and ensure others follow safety protocols.
Benefits
- Medical, dental, and vision plans beginning after one month of employment.
- Short-term and long-term disability insurance at no cost.
- Life insurance at no cost, plus voluntary life insurance.
- Employee Assistance Plan (EAP).
- 403(b) retirement plan with a company match.
- Generous paid time off, including vacation, sick, and personal days.
- 14 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
