Design Studio Spc/Home Stylist

Williams-Sonoma•Palm Beach, FL

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes and provides design support through one-on-one consultations in the store and in customers’ homes. The role helps bring the shopping experience to a seamless close by assisting customers and completing sales, while promoting continued engagement with the brand. The specialist measures and assesses living spaces, develops and presents design plans tailored to customers’ needs and preferences, and supports sales goals through product knowledge and awareness of current promotions. The role also assists with a range of customer services and orders, including gift wrap, gift registry, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders. The position requires extended mobility on the sales floor and the ability to lift and move items up to 75 pounds using appropriate equipment and safe techniques. Full-time associates are expected to have open availability to meet business needs. Part-time Flex scheduling has specified weekday and weekend availability requirements. Relocation assistance is not available, and the employer will not sponsor employment-based immigration for this position.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.
Part-time Flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Weekend availability must be on two separate days.
Associates scheduled for 20 hours or more per week require availability beyond the stated minimum to meet business needs.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations in stores and customers’ homes to assist with living-space design and drive store sales.
Measure and assess customers’ living spaces during in-home consultations.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits, across the design studio assortment.
Promote continued customer engagement with the brand and help complete sales at the cash wrap.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.