WE Coconut Point 884 PT Design Studio Spc/Home Stylist

Williams-Sonoma•Shadow Wood, FL

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes by providing one-on-one design consultations in-store and in customers’ homes. The role helps customers complete purchases at the cash wrap, supports a seamless shopping experience, and encourages continued engagement with the West Elm brand. The specialist develops and presents design plans tailored to customers’ needs, style, preferences, and living spaces, while helping drive store sales and achieve sales and productivity goals. The position also provides specialized customer services and maintains strong knowledge of the Design Studio assortment.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders within a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.
Part-Time Flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two shifts during the week (Monday through Thursday). Weekend availability must be on two separate days. Greater availability is required to be scheduled for 20 or more hours weekly.

Nice To Haves

Experience working with the elements of design.
Specialty retail customer service and sales experience.

Responsibilities

Provide one-on-one in-store and in-home design consultations to help customers design their living spaces and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire Design Studio assortment.
Assist customers and complete sales at the cash wrap, supporting a seamless shopping experience and continued engagement with the brand.
Coordinate complex, large orders across a variety of sales channels.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.