Design Studio Spc/Home Stylist

Williams-Sonoma•Leawood, KS

About The Position

The Design Studio Specialist inspires customers to express themselves at home by providing design expertise and personalized service. The role includes one-on-one consultations in the store and customers’ homes, developing and presenting design plans tailored to customers’ needs and living spaces, and helping customers complete purchases. The specialist also supports continued customer engagement with the brand and assists with a range of special services and complex orders. The position requires strong product knowledge, awareness of current sales and promotions, and the ability to meet sales and productivity goals. Associates must be mobile on the sales floor for extended periods and able to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. The posting also describes minimum availability requirements for part-time flex associates.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Full-time associates must have open availability to meet business needs.
Part-time flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two shifts during the week (Monday through Thursday). Weekend availability must be on two separate days. Associates scheduled for 20 or more hours per week need greater availability to meet business needs.

Nice To Haves

Experience in specialty retail.
Experience working with the elements of design.

Responsibilities

Conduct one-on-one design consultations in the store and in customers’ homes to assist with living-space design and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, merchandise locating, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits across the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

A generous discount on Williams-Sonoma, Inc. brands.
A 401(k) plan and other investment opportunities.
A wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.