Design Studio Spc/Home Stylist

Williams-Sonoma•Coral Gables, FL

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes through design consultations and personalized service. The role assists customers with design decisions in-store and in their homes, creates plans tailored to their needs and living spaces, and helps bring shopping experiences to a seamless close by assisting customers and completing sales. The specialist also encourages continued customer engagement with the brand and supports sales goals through product knowledge and awareness of current promotions.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders within a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations in the store and in customers’ homes to help design living spaces and drive store sales.
Perform in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits across the design studio assortment.
Assist customers and complete sales at the cash wrap, promote continued engagement, and encourage customers to stay connected with the brand.
Coordinate complex large orders across a variety of sales channels.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.