Design Studio Spc/Home Stylist

Williams-Sonoma•Columbus, OH

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes by providing design guidance and a seamless shopping experience. The role includes one-on-one consultations in the store and in customers’ homes, creating and presenting design plans, supporting sales at the cash wrap, and encouraging ongoing customer engagement with the brand. Specialists also provide exemplary customer service, maintain detailed knowledge of the design studio assortment, and work toward sales and productivity goals.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders within a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Provide one-on-one design consultations in the store and in customers’ homes to help plan living spaces and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Assist customers and complete sales at the cash wrap, helping bring the shopping experience to a seamless close.
Promote continued customer engagement and give customers reasons to stay connected with the brand.
Coordinate complex large orders across a variety of sales channels.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.