Design Specialist/Home Stylist, PT, Uptown Plaza - West Elm

Williams-Sonoma•Phoenix, AZ

16d

About The Position

The Design Specialist/Home Stylist inspires customers to express themselves in their homes, provides design assistance, and helps bring the shopping experience to a seamless close by assisting customers and completing sales at the cash wrap. The role promotes continued customer engagement and encourages customers to stay connected with the West Elm brand. The position provides one-on-one design consultations in the store and in customers’ homes, develops and presents design plans tailored to clients’ needs and spaces, and supports sales goals through product knowledge and customer service. It also assists with special services and complex orders across a variety of sales channels.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders within a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Part-time flex associates must be available for at least two regularly scheduled weekend shifts and two shifts during the week. Weekend availability must be on two separate days.
Associates seeking to be scheduled for 20 or more hours weekly must have greater availability to meet business needs.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Use design expertise to assist clients in one-on-one consultations in the store and in their homes to drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire Design Studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement and connection with the brand.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.