Design Sales Specialist/Home Stylist, Part Time Flex, Huntington - West Elm

Williams-Sonoma

About The Position

The Design Sales Specialist/Home Stylist inspires customers to express themselves in their homes, provides design assistance, and helps bring the shopping experience to a seamless close by assisting customers and completing sales at the cash wrap. The role promotes ongoing customer engagement with the brand. The specialist conducts one-on-one design consultations in the store and in customers’ homes, assesses and measures living spaces, and creates and presents design plans tailored to clients’ needs, style, preferences, and spaces. The role also requires knowledge of sales and promotions, product expertise across the design studio assortment, and exemplary customer service across a variety of special services and sales channels. This is a part-time flex role. Associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts. To be scheduled for 20 or more hours weekly, greater availability may be required to meet business needs. Weekend availability must cover two separate days.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
Availability for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Weekend availability must fall on two separate days.
Greater availability may be required to be scheduled for 20 or more hours weekly.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Use design expertise to assist clients through one-on-one in-store and in-home consultations to drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Complete sales and assist customers at the cash wrap, helping bring the shopping experience to a seamless close.
Promote continued customer engagement with the brand.

Benefits

Competitive compensation package; anticipated pay range is $17.00–$20.00 per hour.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.