Design Sales Specialist/Home Stylist, Part Time Flex, Cherry Creek - West Elm

Williams-Sonoma•Denver, CO

About The Position

The Design Sales Specialist/Home Stylist inspires customers to express themselves at home, provides design guidance, and helps bring the shopping experience to a seamless close by assisting customers and completing sales. The role promotes ongoing customer engagement and connection with the West Elm brand. The specialist provides one-on-one design consultations in the store and customers’ homes, measures and assesses living spaces, and creates and presents design plans tailored to clients’ needs and preferences. The role also supports sales goals through product knowledge, awareness of promotions, and exemplary customer service, including assistance with a range of special services and orders. This is a part-time flex position. Associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts. Availability on two separate weekend days is required. Associates seeking schedules of 20 or more hours weekly need greater availability to meet business needs. The anticipated pay range is $19.29–$22.00 per hour. The role is not eligible for relocation assistance.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
Part-time flex associates must be available for at least two regularly scheduled shifts on separate weekend days and two weekday shifts. Greater availability is required to be scheduled for 20 or more hours weekly.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Provide one-on-one design consultations in the store and in customers’ homes to support design needs and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrapping, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate strong product knowledge, including features and benefits across the design studio assortment.
Assist customers and complete sales at the cash wrap, while encouraging continued engagement with the brand.

Benefits

Competitive compensation package.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.