Design Sales Specialist/Home Stylist, Part Time Flex, Chicago - West Elm

Williams-Sonoma•Chicago, IL

About The Position

The Design Sales Specialist/Home Stylist inspires customers to express themselves in their homes and helps bring the shopping experience to a seamless close by assisting customers and completing sales at the cash wrap. The role promotes continued customer engagement and gives customers a reason to stay connected with the West Elm brand. Design Studio Specialists provide one-on-one consultations in stores and customers’ homes, create design plans, support sales goals, and provide product and service expertise. Part-Time Flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts. Weekend availability must be on two separate days. Associates seeking to be scheduled for 20 or more hours per week must have greater availability to meet business needs.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Availability to work at least two regularly scheduled shifts on separate weekend days (Friday, Saturday, and/or Sunday) and two shifts during the week (Monday through Thursday).
Greater availability is required to be scheduled for 20 or more hours weekly, based on business needs.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items up to 75 lbs. using appropriate equipment and safety techniques.

Nice To Haves

Experience working with the elements of design.
Specialty retail customer service and sales experience.

Responsibilities

Use design expertise in one-on-one in-store and in-home consultations to help clients design their living spaces and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Stay informed about current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, merchandise location, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits across the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Competitive compensation; anticipated pay range is $17.00–$21.00 per hour.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.