WEST ELM FT/PT Design Studio Specialist

Williams-Sonoma•Kansas City, KS

11d

About The Position

The Design Studio Specialist inspires customers to express themselves in their homes by providing design assistance and completing sales. The role includes one-on-one design consultations in the store and in customers’ homes, creating design plans tailored to customers’ needs and spaces, and promoting continued engagement with the brand. The specialist also supports a seamless shopping experience by assisting customers with purchases and a range of special services.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Use design expertise to assist clients in one-on-one consultations in the store and in their homes to drive store sales.
Conduct productive in-home consultations, including accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits of the entire design studio assortment.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.